How the Platform Works · WE CLEANER
How the Platform Works

One platform.
Three sides, one promise.

WE CLEANER is an online platform that connects homes, businesses and facility managers with proven, independent cleaning partners across Australia. Partners run their own businesses, hold their own ABN and insurance, and invoice their customers directly.

Buyers

Homes, businesses, facility managers

Tell us what needs cleaning. Confirm a price or choose from partner bids. Contract with the partner and pay the partner directly. No platform fee for buyers.

Partners

Proven, independent partners

Independent businesses with their own ABN, insurance and equipment. They set their prices, accept or bid on work, deliver it, and invoice the customer.

WE CLEANER

The platform in between

Quoting tools, matching, partner verification, the introduction, and a standing line for escalations, replacements and disputes. We do not perform the cleaning.

The Four Steps

Request, match, hand over, deliver.

01

Request

Homes price a clean online. Businesses and facility managers post a site requirement. Your details stay with WE CLEANER.

02

Match

Home cleans go to a verified local partner at the published price. Commercial work goes out as a confidential tender — region, service and schedule only — and partners bid one total price.

03

Hand over

Once a partner is confirmed, we introduce them. From then on your partner confirms access and the start time with you directly.

04

Deliver and review

Your partner does the work and invoices you. We ask how it went, and reviews build each partner's record on the platform.

What WE CLEANER does

  • Checks each partner's ABN, public liability and police check before they can be awarded work.
  • Keeps your company, address and contact details private until a partner is confirmed.
  • Introduces you to your partner, and stays reachable at every stage.
  • Handles complaints, replacement partners and disputes, and decides on fair outcomes.
  • Collects reviews so every partner builds a real service record.

What WE CLEANER does not do

  • Employ cleaners or perform the cleaning. Partners are independent businesses.
  • Hold your payment. You pay your partner directly, on their invoice.
  • Charge buyers a platform fee. Partners pay a platform fee only on work they win.
  • Run an open gig board. The network is selective and built on proven experience.
  • Show your site or company in public tenders.
Partner Standards

A select network, not a gig marketplace.

Partners join with proven cleaning experience — commercial experience for commercial work — and must provide an active ABN, current public liability insurance and a police check before they are awarded work. Partners set their own prices and run their own businesses; the platform does not direct how they work.

Partner coverage is growing across Australia — strongest today in NSW. If a region is thin, we will tell you upfront rather than keep you waiting.

Something not right? Call 1800 860 845 or email admin@wecleaner.com.au at any stage — before, during or after the work.

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Choose your side.