Privacy Policy

1. Who We Are

APERSON SERVICES PTY LTD ("we", "WE CLEANER") provides residential and commercial cleaning services in the Wollongong and Illawarra region, and operates the WE CLEANER platform, a professional contractor registration and work record system. This policy covers both the customers who book our cleaning services and the contractors who register with us. We are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the personal information we collect and handle.

2. What We Collect (APP 3)

We collect the following categories of personal information:

• Identity information: Full name, date of birth (optional), language preference
• Contact details: Email address, mobile phone number, home suburb
• Work information: Past employer names, site names and addresses, employment type, working hours, hourly rates, duties performed
• Reference contacts: Names and contact details of past supervisors or managers (collected only with your confirmation of their consent)
• Location preference: Your suburb and preferred cluster area
• Right to work status: Your visa or residency status for employment eligibility purposes

3. How We Collect It (APP 5)

We collect personal information directly from you through the WE CLEANER registration form, work history submission forms, and any subsequent communications. At the time of collection, we notify you of the purpose of collection through this policy and the Collection Notice presented during registration.

4. Why We Collect It (APP 6)

We use your information for the following purposes:

• Creating and maintaining your contractor work card
• Verifying your professional background and employment history
• Deriving anonymised market intelligence about commercial cleaning sites, rates, and company activity (internal use only)
• Matching you with commercial cleaning opportunities (Phase 2 — FM managers and clients) with your consent
• Sending you platform notifications and opportunity alerts where you have consented to receive them

We will not use or disclose your personal information for purposes other than those listed above without your consent, unless required by law.

5. Who We Share It With (APP 6)

We do not sell your personal information. In Phase 1 (current period), your profile information is not shared with external parties. In Phase 2, with your explicit consent, your work card profile may be made visible to verified FM managers, cleaning companies, and commercial clients who engage with the WE CLEANER platform.

Referee contacts are never shared, contacted, or disclosed to any third party without your explicit, specific confirmation at the time of submission.

6. Data Security (APP 11)

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes encryption of data in transit, access controls, and regular security reviews. When we no longer require your information for any lawful purpose, we will take reasonable steps to destroy or de-identify it.

7. Your Rights (APP 12, APP 13)

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated data
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at admin@wecleaner.com.au

8. Marketing Communications (Spam Act 2003)

We only send marketing messages, including SMS and email notifications, to individuals who have given their express consent during registration. Every marketing message includes an unsubscribe option. We keep a record of consent including the time, method, and content of consent.

9. SMS and Mobile Numbers

We send SMS to customers who have asked us to quote or clean for them, and to contractors about their own shifts. You give us your mobile number on our booking or quote form, or verbally when you book by phone.

We do not share, sell, rent or trade mobile numbers or SMS consent with anyone. Mobile numbers are not passed to third parties for their own marketing under any circumstances. They are disclosed only to the service providers that carry the message for us (our SMS gateway) and only so the message can reach you.

Message frequency. Booking and account messages are sent as things happen — typically 1 to 4 messages per job, covering confirmation, reminders, changes and payment. Promotional messages, if you have consented to them, are sent no more than twice a month.

Message and data rates may apply. Your mobile carrier may charge you for receiving messages, depending on your plan.

Stopping messages. Reply STOP to any message at any time and we will stop sending. Reply HELP, or contact admin@wecleaner.com.au or 0424 961 870, for assistance. Opting out of promotional messages does not stop the messages you need about a booking you have already made.

10. Cookies, Analytics and Advertising Measurement

We use first-party and third-party cookies and similar web tags on our website to measure advertising effectiveness, understand how visitors use our quote calculators and registration pages, and attribute enquiries accurately.

• Google Ads Conversion Tracking: We use Google tag (AW-16825525769) to measure completed quote requests and cleaner registrations originating from Google search and display campaigns.
• Meta Pixel & Conversions API: We use Meta Pixel (1443278714615121) to measure page views, quote enquiries (Lead), and cleaner work card registrations (CompleteRegistration) originating from Facebook and Instagram campaigns.

These tools collect pseudonymous technical identifiers (such as browser type, referrer URL, timestamp, and cookie identifiers) and event parameters (such as quote value in AUD). You can manage or disable cookies through your browser settings, Google Ad Settings (adssettings.google.com), or Meta Ad Preferences (facebook.com/adpreferences).

11. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us first at admin@wecleaner.com.au. If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.

12. Contact

APERSON SERVICES PTY LTD
Wollongong, NSW 2500
Email: admin@wecleaner.com.au