When you call, text or email WE CLEANER, your message is received, written down exactly, and prioritised by our AI front desk before any person acts on it. That is a deliberate rule, not a cost-cut — and this page is our public commitment to how it works.
Every customer contact is received by the AI front desk first. It records what you said word for word, ranks it by a fixed order of priority, and routes it to the right person — who then acts on the record, not on a memory of the call.
When a person answers the phone, the order things get done in quietly depends on their mood, how busy the day is, and how the caller sounded. A calm customer with an urgent problem waits behind a loud one with a small one. Nobody intends that; it just happens.
Details also get lost in the hand-off. What a customer said on the phone and what reaches the cleaner's job sheet are rarely the same sentence.
An AI desk does not have a mood, does not get tired at 5pm, and writes down exactly what was said. People at WE CLEANER still make every judgement call — they just make it from an accurate record, in the right order.
The same four steps for a phone call at 6am, a text at midnight, or an email on a Sunday. No step is skipped because someone is busy.
The desk picks up every call, text and email, any hour. It introduces itself as an AI and asks what you need in plain language.
What you say is captured verbatim — address, access notes, the thing that went wrong — and read back to you so it is right before it moves on.
Priority follows a fixed order, published below. The order never changes because of how a message sounded or who sent it.
The record goes to the one person who can act — your cleaner, the scheduler, or the owner — with a confirmation back to you saying who has it.
An AI is good at receiving and recording. It is not the right thing to decide a complaint or make a promise we have not published. So we drew the line clearly.
These are not favours. They are how the desk is built from the ground up.
The desk introduces itself as an AI in the first sentence of every call. You will never have to guess who is taking your record.
Ask at any point and we send you the written record of exactly what was captured and how your request was routed.
Prefer email only, or want to opt out of text updates? Say the word once and the preference is honoured across the platform.
New enquiries, bookings and support requests come in through our 24/7 toll-free voice desk or email. Once a job is tendered and accepted by a local partner, day-to-day text communication happens directly with the partner performing your clean.
Every email is logged verbatim, prioritised by the same rule, and answered within two business days. Best for attachments, scope documents, invoices or detailed requests.
admin@wecleaner.com.au →24/7 AI front desk for voice. The desk answers immediately, records your request word for word, ranks it by priority and routes the written record to the team.
1800 860 845 →Direct partner messaging after tender assignment: When we open a tender to our partner network (A CLEANER or WE CLEANER) and a local partner takes on your job, text updates and on-the-day coordination happen directly between you and your assigned partner.
A sole trader cannot answer the phone from under a kitchen sink. Most of them lose the job to whoever picked up. The Front Desk is what lets an independent partner on WE CLEANER run like a company: every call answered, every detail recorded, every job ranked the same way — without hiring a receptionist.
It is the same desk, the same rules and the same rights described on this page, applied to their business. We are opening it to other local trades next.
Pricing for businesses outside the partner network is by enquiry while we complete the first rollout.